Why hasn’t my Pre-save worked?

There are various reasons that your Pre-save link might not have worked:

1. The date and time that you set when making the Pre-save has not yet passed.
2. Your release is not yet live on stores – please make sure your release’s sales start date and the date of release you set in your Pre-save are the same.
3. You’ve used incorrect URLs in your Pre-save. You can only use URLs to your release or track on Spotify, Deezer, Apple Music or Amazon Music. Using playlist or artist page URLs will not work.

If you’re still having issues with your Pre-save, please email us at [email protected].