FAQ

PUSH.fm is a platform that builds marketing, sales and analytical tools for musicians, labels, content creators and more.

We currently offer 6 tools;

• Smart Links
• Pre-save links
• Reward Links
• Competitions
• Pay Links
• Audience hub

Smart Links are sharable, trackable and easily-customisable landing pages that contain all the links you want to share with your fans in one place.

Add links to your content and pages, add mailing list signup forms and customise your Link to your heart’s content.

PUSH offers various types of Smart Links, each suited for a different type of creator or purpose, such as Fan Links, Bio Links & Event Links.

A Pre-save is the streaming equivalent of a pre-order, and is exclusively used for music releases. When you pre-save a song or an album, it will be automatically added to your streaming library the minute it is released.

Whilst your fans are Pre-saving your release, you can boost your follower numbers and also collect fan emails.

Pre-saves are currently available on Spotify, Deezer, Apple Music and Amazon Music.

Read more here.

Reward Links allow your audience to unlock content in exchange for certain actions, such as likes, streams follows, email submissions and more.

You can choose which and how many actions must be taken, along with the content being unlocked; either in the form of a downloadable file (such as audio, videos, images etc) or an exclusive message (secret URLs, discount codes or anything else).

Read more about them here.

Competitions are a tool which allow your audience to enter a competition of your design. Your fans can complete social & musical actions (that you pick) to unlock entries. Once your Competition has finished you can pick and contact your winner(s).

Read more about them here.

We offer a free and a paid plan:

• Our free plan offers unlimited Links of all kinds, access to emails collected through your Links and 1GB of account storage.
• Our premium plan costs $5/month and also offers everything on the free plan along with :
  • 50GB account storage
  • Custom backgrounds
  • Email exporting & filtering
  • Meta Pixel integration.

A conversion talks about the desired action you want your fans to take when visiting your link(s). For Fan Links, a conversation would refer to a link click. For Pre-saves, a Pre-save would be a conversion. For Reward Links, a download or unlock would be a conversion and for a Competition, an entry.

No, we do not post on behalf of our users, instead we supply a range of tools that you can use to optimize social media posts and fan engagement with them.

Unfortunately not. You’ll need to contact your music distributor, as they are responsible for your digital distribution and getting your music on streaming platforms and stores.

It should be an easy process contacting your distributor about these, but ensure you leave plenty of time before your release date in case of any delays.

Spotify, Deezer, Apple Music and Amazon Music are currently the only stores we have Pre-save contracts with, although we’re looking to offer Pre-saves with more stores as and when they become available!

There are various reasons that your Pre-save link might not have worked:

1. The date and time that you set when making the Pre-save has not yet passed.
2. Your release is not yet live on stores – please make sure your release’s sales start date and the date of release you set in your Pre-save are the same.
3. You’ve used incorrect URLs in your Pre-save. You can only use URLs to your release or track on Spotify, Deezer, Apple Music or Amazon Music. Using playlist or artist page URLs will not work.

If you’re still having issues with your Pre-save, please email us at [email protected].

Your feature image should be:

• A perfect square.
• At least 1400 x 1400 pixels.
• JPG, PNG, GIF or SVG.
• Under 10MB.

Uploaded images must not contain any copyright infringement, abuse, violence, defamation, illegality or pornography, or go against our Terms of Service.

If you’re having issues uploading your image and it adheres to the above specifications, please email us at [email protected].

Our free plan allows to use unlimited Links of all kinds. You can add up to 1GB of downloadable files to act as a reward in your Reward Links or to sell in your Pay Links.

If you’re struggling for space, or wanting some more powerful features, check out our Premium plan.

If you find you’ve run out of storage, you can either upgrade to our Premium subscription which gives you 50GB instead of the standard 1GB.

Alternatively, you can delete any old Reward Links or Pay Links that you’re confident you won’t use again.

We provide detailed analytics for each of your links. On your dashboard you’ll find a key overview of how all of your links are performing overall, along with a key break down of how your links are doing and which links are performing the best.

More detailed analytics are available by viewing the Performance Data for each link, in which you can view visits, conversions, and success rates, either as totals or as adjustable time periods.

All subscription payments are managed via Stripe and PayPal. We are currently looking into offering other forms of payment in the near future.

If you’ve forgotten your password to login, you can easily reset it.

Click Sign In, and then select Forgot your password? and then follow the instructions to re-set it.

If you no longer have access to the email you signed up to PUSH.fm with, please contact our support team at [email protected]. Please try to include as much detail as you can.

📌Custom background images are a premium feature.

Your background image should be:

• Preferably 1920 x 1080 pixels.
• JPG, PNG, or SVG.
• Under 10MB.

Uploaded images must not contain any copyright infringement, abuse, violence, defamation, illegality or pornography, or go against our Terms of Service.

If you’re having issues uploading your image and it adheres to the above specifications, please email us at [email protected].

No! Our tools are completely customisable and have a breadth of different applications – meaning they can be used by anyone or anything!

Actions are a key part of Reward Links and Competitions – they are the actions that you want your fans to take in order to unlock a reward or to enter the Competition.

You can choose which actions you set, how many and if you make them mandatory or not.

PUSH doesn’t charge for the creation of Pay Links, however we take a cut from each sale made through a Pay Link.

The fees are as follows:

• 9% (for accounts with less than $1,000 all time earnings)
• 7% (for all-time account earnings between $1,000 and $10,000)
• 5% (for accounts with all time earnings $10,000 and above.

All time earnings refer to earnings after payment & payout processing fees and PUSH fees have been deducted and any refunds fulfilled.

These fees are taken from the total sale price. For example, if you sell your first item for $10, PUSH will take a $0.90 fee.

Before we can send you your earnings, you’ll need to submit your bank details in the Payout Settings part of your account.

Provided your payout request is approved and your bank details are correct, payouts will be sent on the 15th of the month and can take up to 10 days to land in your bank account.

All your earnings will go into your current balance in your Payout section of PUSH. Once you’ve reached the $50 earnings threshold, you can request a payout of these funds.

All payout requests are reviewed before being paid out. Once approved, payouts will be sent on the 15th of each month.

Please be aware that bank transfers might be subject to transfer fees – to find out more, click here.

A Pay Link is a sharable landing page in which you can sell a digital, instantly-downloadable product.

They are entirely customisable and you can specify what product you sell, along with how much it costs and the payment methods you accept.

All earnings from Pay Links will go into your PUSH balance in the your Payout section of PUSH.

The maximum individual file size you can add to Reward or Pay Links is 5GB. If you want to upload a file or folder larger than this, try compressing or zipping your file so it is under 5GB in size.