How to contact a seller
After you’ve bought an item from a Pay Link, you might need to contact the seller.
To send them an email, simply click on the ‘Need to contact the seller?’ link in your checkout email.
![Contact seller button screenshot](https://support.push.fm/wp-content/uploads/2023/02/Untitled-design-min.jpg)
Next, fill in the customer message form with your details and message – please use the email you used for checkout, if applicable.
![Contact seller form](https://support.push.fm/wp-content/uploads/2023/02/image-7-1024x455.png)
Once submitted, a copy of your message will be sent to the seller and to yourself.
⏳If you’ve not received a message back from the seller after 30 days and it’s an issue that we can assist with, drop us a message at [email protected] and we’ll do our best to help.
See also:
How do I request a refund as a customer?
How to issue a refund
Negative balances