How to contact a seller

After you’ve bought an item from a Pay Link, you might need to contact the seller.

To send them an email, simply click on the ‘Need to contact the seller?’ link in your checkout email.

Contact seller button screenshot

Next, fill in the customer message form with your details and message – please use the email you used for checkout, if applicable.

Contact seller form

Once submitted, a copy of your message will be sent to the seller and to yourself.

If you’ve not received a message back from the seller after 30 days and it’s an issue that we can assist with, drop us a message at [email protected] and we’ll do our best to help.

See also:
How do I request a refund as a customer?
How to issue a refund
Negative balances

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